FAQ - GENERAL

  • How does your brand compare to best sellers on Amazon and popular brand names? Potency as opposed to label claims. 
  • What countries are eligible for free Shipping?   Asia, EU, U.S.A and Canada.  
  • How many days to receive you shipment?  Standard shipping for International 7 to 14 business days.  Domestic shipping Australia 4-7 days.  
  • What is different and unique about NA? We have used unique Australian ingredients in high concentration and an unique formulation to create a winning product that delivers results. These Australian Native Bush plants are still unknown to Australia and rest of the World.  Research has only touched the surface in uncovering the potent benefits of these ancients plants. These plants have survived the test of time under the harsh outback weather and due to the constant exposure to harmful rays of the sun, it has developed an efficient system to protect itself from the oxidative stress caused by sun induced free radicals. Now you get to apply this on your skin and see the benefits.  We call in the Feeling of Australia because it generate emotion and you will see results.  
  • Do natural ingredients really work?Natural active ingredients that are of a medicinal standard effectively care for the skin on a cellular level. It would be ignorant to think that only cosmetics created by the newest technologies can achieve great results. Our bodies work in the same way as plants to fight harmful free radicals with the assistance of antioxidants, flavonoids and vitamins.
    The active ingredients in skin care work in the same way when they enter the human body. They assist with improving the well being of cells and supply them with energy. Our organism recognizes and readily assimilates the active ingredients from plant cells, rather than treating them as synthetic foreign bodies. In this manner, these substances biologically engage in skin cell life processes and effectively improve both cellular well being and overall health. 
  • Is NA an Australian brand? Yes, it’s both 100% Australian owned and made in Sydney Australia. It is important to us to maintain this standard as a quality control measure.
  • Is NA organic?   Our ingredients are mostly organic and natural or nature derived components.  We avoid using chemicals and artificial ingredients.  
  • Why You should Avoid Chemicals?     Most skin care products including your most popular brand and the famous expensive brands use multitude of chemicals for shelf life preservation. Cosmetics products are loaded with endocrine disrupting and petroleum products. The long term effects of using chemicals is quantifiable. Is their a correlation between people  skin allergies or silent health disruptions?   A study published in the American Journal of Public Health looked into the skin’s absorption rates of chemicals found in drinking water. It showed that the skin absorbed an average of 64% of total contaminant dosage.1 Other studies found the face to be several times more permeable than broad body surfaces and an absorption rate of 100% for underarms and genitalia.2 And another peer-reviewed study showed 100% absorption for fragrance ingredients. Your are buying skin care products because you expect the ingredients to penetrate your skin and deliver results. Using chemicals defeats this purpose. Therefore, we avoid chemicals and artificial ingredients.   
  • I have an allergy to synthetic fragrances and perfumes, is NA suitable for me to use?  None of our products contain any synthetic fragrances or perfumes. We only use certified organic essential oils to naturally scent our range making it suitable for all skin types including sensitive skin. We do however recommend that you patch test the product on your skin.
  • Are NA products suitable for men? Certainly! We consider our products to be unisex.
  • Does NA use natural preservatives to ensure its product shelf life?We utilise several plant based preservative systems dependent on the product. This includes small concentrations of natural plant based alcohol and extracts, native Australian extracts, vitamin E and natural antioxidants. Preservation is necessary and is there to protect the end user from harmful yeasts, moulds and bacteria.
  • Why are your products shipped from Hong kong? We have a Hong Kong ware house for Int Shipments to Asian customers.