Return/Refund Policy

Refund Policy

Returns 
We offer you a satisfaction guarantee and refund until 30 days of invoice purchase. If the product does not meet your expectations then please send us an email with a explanation. Customer would pay for return postage and item needs to be less than half used.

 

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at ganotint@gmail.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ganotint@gmail.com

Shipping 
To return your product, you should mail your product to:

Ganot Int Aus Pty Ltd
Level 1, Ste 403
241 Adelaide Street
Brisbane QLD 4000

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service to confirm item was shipped.